This just hit a client of ours today. The client called us to see if it was legit and we told them "NO!".
A company calling itself Microsoft E Support or Microsoft U Support Live is calling people and telling them a variety of lies to scam them. Jennifer in this case. Many of the calls will be claiming that Microsoft has detected a virus on your system (they don't do this or really care), or that an ISP detected a virus (possible but doubtful). The goal of the social engineering scam is system access and credit card charges/theft.
Regardless, they will then try to get the victim to enter commands on their system. "Please hold down the Windows Button and press the 'R' key. Now type in 'winver' in the dialog box." (or something similar, maybe inf, or another system file name). At which point the OS version, or some files will appear, and they will exclaim that the system is infected, and how lucky the victim is that they called.
Next they will try to get the mark to install remote control software like TeamViewer or VNC (both nice software if used by someone you trust). This will give them direct access to the computer. TeamViewer and VNC can be set up for 24/7 remote access without local user authorization. Now they are in and can access the machine whenever it is on AND, maybe even when it is off via the Wake-On-LAN feature on some systems. For a mere credit card number they will happily clean up that computer and probably install a bunch of nasty malware that will grab any other cards the mark has.
Anyway, it is a scam, hang up the phone, tell them to get lost, move on with your day.
Or maybe mess with their heads if you are bored.
Microsoft Windows Usupport Live or E-Support Live
Operator name; Jennifer
toll free number 888 514 1650 - DON'T CALL THIS NUMBER!
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